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R
Ross-Evans
August 9, 2025
Question

Receipts are not uploading, they do not appear in to be reviewed. Updated my app, now I can’t even select a picture of the receipt it only allows camera.

  • August 9, 2025
  • 1 reply
  • 150 views
No text available

1 reply

A
Aldren18QuickBooks Team
QuickBooks Team
August 9, 2025

I'll help you figure out what's going on with your receipt uploads, Ross.

 

QuickBooks Online (QBO) requires your receipt files to be in supported formats for successful upload. This could be the reason they are not appearing in the To Be Reviewed section. Please ensure your receipts are in supported file types (PDF, JPEG, JPG, GIF, or PNG).

 

Additionally, the reason you are unable to select files after updating your QBO app is that the update reset the app’s permissions, which now prevents it from accessing your device’s photo library. To resolve this, please check your device settings and grant the app permission to access your photos.

 

Here's how:

 

  1. Go to your device’s Settings.
  2. Select Apps/ Applications and choose the QuickBooks Online app.
  3. Check if both camera and file/gallery permissions are enabled.

 

For more detailed information, including on how to convert receipts from unsupported formats to compatible ones, please refer to this article: Upload your receipts and bills to QBO.

 

If everything is verified and you still can't upload a receipt from your gallery, I recommend contacting our Live Support team for further investigation and escalation if necessary.

 

You may also consider uploading your receipt using a web browser on your mobile or computer as a workaround.

 

Let us know how it works out for you. We're ready to assist you immediately to ensure you can successfully upload your receipts into QBO.

R
Ross-EvansAuthor
August 9, 2025

Yes thank you I have done all that. 

From the receipt snap screen so select a jpg image from my phone, crop then select. It says one image uploaded. 

I then go to review it and it’s not there to review. 

repeated multiple times, same result. 

I’ve done this process 100’s of times before but it just stopped working yesterday. 

K
KiazzymaeCQuickBooks Team
QuickBooks Team
August 9, 2025

Thank you for getting back to us, Ross. Let’s go through some troubleshooting steps to help resolve the issue with your receipts not appearing on the To Be Reviewed page.
 

First, let's clear your app data. This will remove any temporary or corrupted files, allowing the app to start fresh and run more smoothly.


Here's how: 

 

  1. Open your device Settings.
  2. Select Apps.
  3. Choose QuickBooks app from the list, then select Storage.
  4. Tap Clear Data

 

Uninstalling and reinstalling the QuickBooks app can also help resolve issues by ensuring you have a clean installation. Also, checking for updates in the App Store or Google Play ensures you are using the latest version of the app, which may address bugs or compatibility issues.

 

If the issue persists, I recommend contacting our Live Support team for further assistance. They can securely access your account, investigate what’s causing the problem, and help ensure your receipts appear in the Reviewed page.

 

Feel free to return to this thread if you have any further questions or concerns. The Community team is always here to assist you! 

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