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O
oscarcherivi
August 11, 2021
Question

Subscription expired how to renew

  • August 11, 2021
  • 1 reply
  • 0 views
I can't renew my quickbooks subscription. I don't have even the payment update option

1 reply

J
JamesM4
Level 6
August 11, 2021

Hi there,

 

It's vital you're able to renew your subscription so you can continue to enjoy the amazing features and tools offered in QuickBooks. Don't worry, I'll be glad to assist so you can get back on track with your work. 

 

Based on what you've described, I recommend checking to make sure you're logged in as an admin user. The reason I suggest this is that admin users have the necessary provision required to make changes to the billing and subscriptions in QuickBooks. If you're still having issues after checking this, I suggest clearing cache and cookies on your browser. This is a great method for fixing display issues that the site may be having. Here's an article that shows you how to clear cache and cookies on your browser. 

 

Give this a try and let me know what happens. I'll be one message away in case you need additional support. Otherwise, I wish you a great rest of the week! :) 

M
Moe1966
September 21, 2021

my credit card has changed but I forgot to update quickbooks billing with the new credit card infos! therefore my subscription was cancelled!

 

H
Henock KQuickBooks Team
QuickBooks Team
September 21, 2021


Hi Moe1966,


Keeping your subscription active is essential to ensure that you can access  and use it for your business. QuickBooks Online provides simple steps to update your billing information to reactivate your account. I'll be glad to help you re-subscribe.

You can refer to the following steps to update your account billing information in order to re-subscribe.

1. Select the Gear icon, then choose Account and Settings.
2. Select the Billing & Subscription tab.
3. Under Payment method, select Edit.
4. Enter the full credit card information by typing in the complete card number, name on the card, expiration date, and security code. Verify that the billing address in QuickBooks Online is the same on your credit card statement.
5. Select Save Changes.


Don't hesitate to reach out if you have any questions, I'll be happy to help.

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