We have a client that paid an extra $100 but the credit listed in QBO is only $90

Hello timeforred-gmail,

Thanks for reaching out to us here.  I can understand the concern with the amount being less than expected.  This may be due to associated bank processing fees.  Although QuickBooks Online currently doesn't have a feature to automatically apply a fixed amount for bank fees, I'd be happy to show you how to account for the fees so you can match your transactions and reconcile with peace of mind!

First you'll need to create an expense account for the fees.  Here's how:

1. Open your Settings ⚙ and select Chart of accounts

2. Click New

3. Create an Expense account for bank charges and give it a name such as 'Bank fees'

4. Hit Save and close

Enter the bank fee on the original transaction by following these steps;

1. Open +New then Receive payment

2. Click on the history icon in the top left

3. Scroll down and open View more

4. Locate the payment in the list and click on the Contact name to expand the view

5. In the Category field, use the ▼ dropdown menu and select the expense account you created

6. Enter the Amount of the bank fee

7. When finished, hit Save and close.

Should you require additional assistance, please don't hesitate to contact us.  Your success is our number one priority and we'd be happy to help!

Feel free to reach out again, if you have other questions.  We are always glad to assist!