Access to closed Enterprise Desktop

Hello Swordbooks!

Thanks for connecting with the QuickBooks Community! I will be delighted to shed some light here. For QuickBooks Desktop Enterprise, just like other active QuickBooks subscription products, users are granted 1 year (12 months) of view-only/read-only access to company data following a cancellation. The 14-day timeline the support agent mentioned usually applies only to updating billing information if a credit card is declined before an active account is suspended.

The client can typically resolve this through the following steps:

Switch to View-Only Mode: When opening QuickBooks, the program may immediately throw an expiration error. The client needs to look carefully at the prompt or check their email for instructions on how to toggle the software into View-Only Mode.

Data Ownership Advantage: Because this is QuickBooks Desktop Enterprise, the client still physically owns the .QBW company file. It is saved locally on their computer or server. Even if the Enterprise software license completely locks them out, the data is not gone.

As far as the best options for your CPA to get the data, here’s what can be done:

• Open the file in a Premier/Accountant edition: Since your CPA likely has an active QuickBooks Desktop Accountant Edition, they can easily open the client's local .QBW data backup on their own computer. The Accountant Edition can open Enterprise files for review (though it may prompt to open it in a read-only trial capacity or copy format depending on the specific years).

• Export to Excel: If the client manages to get into the view-only mode, have them immediately go to Reports and export the entire General Ledger, transaction history, and lists to Excel so you have them permanently.

Please let me know if the client still experience issues. My team and I will be here to assist further. I am looking forward to the update.