Account Deletion

Hi there, @cutie200210. Welcome to the Community.

I appreciate you sharing your experience and I understand how important it is to get your accounts cleared so you can move forward with starting your new company file.

To clarify, may I ask if your account deletion has already been processed after contacting our support team? If so, that would explain why you can no longer access your three accounts. In that case, you can simply resubscribe to a QuickBooks Online plan using the same email and phone number to start a fresh company file.

However, if your accounts haven't fully deleted yet and they are less than 60 days old, you can use the Purge option. Purging wipes all data and resets the company file to a blank state, allowing you to start fresh with the same login. To do this:

1. Sign in to each of your company file.
2. Click this article to start purging: Purge company data.
3. Follow the prompts to confirm the purge.

You can visit this article explore more about purging: Delete your company data and start over in QuickBooks Online.

If your account are older than 60 days, purging won't be available. In that case, you'll need to cancel the subscription first and then resubscribe to new plan to start a fresh company. You can still use the same email and phone number when resubscribing.

If you have follow-up questions, feel free to click the reply button.

Hi cutie200210,

I just wanted to follow up to check if the resolution provided helped resolve your issue.

Please let us know if everything is now working as expected or if you’re still experiencing any problems.

We’ll be glad to assist further if needed.