adding a second user

Hi we have purchased QuickBooks Desktop Enterprise Solutions 18.0 with 7 users license at first we are able  to open the company file simultaneously but  now only 1 user can access the company file and if we are trying  to open it using other users account it will prompt this message" You have exceeded the number of users who can access the company file at the same time" even we are using the multi user mode. Upon checking the Product information it only displays 1 user license. Do you have any remedy for this? hoping for your prompt reply . Thank you in advance.

Thanks for joining the thread, @Tjkwa. Let's figure this out so you can move on and provide your second user access to QuickBooks Desktop (QBDT), so they can upgrade to the latest versions.

Before anything else, I'd like to share some details about possible reasons why this is happening to your other user. The user is unable to log in and update QBDT 2023 due to the following:

• QuickBooks is not installed on the server.
• Possibly that the hosting settings are not properly configured.
• Firewall or antivirus software is not allowing communication between user computers.
• The database server is unable to open the company file.
• Windows file permissions are not properly set.

Now to get through this, we can perform some trouble shootings steps. First, you'll want to check the folder permission on your server computer to ensure that the folder holding the data has permission to be on your network. Here's how:

1. Open the Windows Start menu and open File Explorer.
2. Right-click the folder that contains the company file. Then select Properties.
3. On the Security tab, select Advanced.
4. Select QBDataServiceUserXX and select Edit.
5. Set the following settings to Allowed:

• Traverse Folder/Execute File
• List Folder/Read Data
• Read Attributes
• Read Extended Attributes
• Create Files/Write Data
• Create Folders/Append Data
• Write Attributes
• Write Extended Attributes
• Read Permissions

For more information, feel free to check this article: Set up folder and Windows access permissions to share company files.

The second would be to ensure that QuickBooks Database Server Manager is present on your main computer. This way, company files will be shared with other computers over your network. Please see this page: Install QuickBooks Database Server Manager.

If everything checks out, proceed to set the windows admin rights. Doing so will let you change your firewall settings and folder permissions. Visit this article for further guidelines: Create Windows users and give them administrator rights.

Once done, you'll want to scan your folder using the Database Server Manager that you installed earlier to access your file over the network. Refer to this article to learn how to scan your folders: Use QuickBooks Database Server Manager.

And then lastly, turn on hosting on your server compute. Here's how:

1. Go to the File menu and then hover over to Utilities.
2. Select Host Multi-User Access and click Yes to confirm.

For more details, please visit this link: Set up a multi-user network for QuickBooks Desktop.

In addition, you can refer to this article to learn more about what do before upgrading to the latest version of QuickBooks: Upgrade QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.

I've also got you this helpful article in case you encounter errors with your QBDT application: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

It's always a pleasure to assist you, @Tjkwa. I would love you have you here in the Community again. If you have any additional QuickBooks-related concerns, don't hesitate to post here again. I'll be here, ready to lend you help. Take care!