Anyone else experience a change in their sales receipt screen after a recent update? If so can I restore the original settings before update?

Thanks for letting us know, alternativeedgel.

There haven't been any updates reported regarding the layout or screen of the sales receipt. Can you share a screenshot of the sales receipt you generate? This will allow us to determine the most effective course of action for returning it to its original settings.

In the meantime, let's try some troubleshooting steps to fix it. There are instances where having an excessive amount of cache on your browser results in unexpected system behavior. You can start by opening your account in a private or incognito window. This mode help fix some browser-related concerns since it doesn't save any site data.

Here are the shortcut keys to use:

• Google Chrome, press CTRL + Shift + N
• Mozilla Firefox: press CTRL + Shift + P
• Safari: press Command + Shift + N

If everything runs well in the private browser, return to your regular browser and clear its cache. You may also try different supported browsers available on your computer or device.

Do you need help personalizing your sales form to show only the data that matters to your business? If so, you can read this article that guides you through the process: Customize invoices, estimates, and sales receipts in QuickBooks Online.

I'll be monitoring your response; feel free to add any details. Enjoy your day.