Call me need help export files online to desktop

Welcome to Community, @accounting311.

Let me assist you on how to contact our QuickBooks Support. Please follow these steps on how: 

1. Go to the Help icon.
2. Click Contact Us
3. Enter "How do I export files from QBO to QBDT" in the field.
4. Select Let's talk.
5. Choose either Start a chat or Get a callback.
6. Fill out all the information needed.
7. Click Submit or Confirm my call.

Please know that due to COVID-19, we have limited staffing and reduced our support hours to 6 AM-6 PM Pacific Time Monday-Friday. We will resume normal hours, as soon as possible.

I also provided an article on how to move your QBO data to QBDT: Export and convert your QuickBooks Online data to QuickBooks Desktop.

You might want to read this article to know about the limitations when you convert your QBO file to QBDT: Limitations when you convert from QuickBooks Online to QuickBooks Desktop.

Please know that I'm always around here in the Community to help. Take care, have a good day.