Question

Can't access the Craig's Landscape Sample Company, it just connects me to my own fake company for the class Im in. How can I access this online???

Forum|Forum|3 years ago
September 26, 2022
1 reply
61 views

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QuickBooks Online

K

Kevin_C

Moderator

It's great to see you today, @sjw06300.

I can definitely share some troubleshooting steps to help you in accessing QuickBooks Online Sample Company.

One of the possible reasons why you're being routed to your own company after clicking the test drive link is that you are currently signed in to that company account.

That said, you'll want to sign out of that company first by simply clicking the Profile icon in the upper-left corner. See the screenshot for your visual reference:

After signing out, open a new tab then open the sample company link again: https://qbo.intuit.com/redir/testdrive

If the issue persists, I suggest accessing the test drive link using a private browser/ incognito mode. Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues. Use these keyboard shortcuts:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

If it's working fine, you can clear the cache to start on a clean slate. This will refresh the system and remove older data that causes viewing and performances issue. Otherwise, using other supported browsers can be a good alternative too.

Additionally, I'm attaching this resource that can efficiently guide you in supervising your account: Learn about QuickBooks Online with how-to videos.

Please let me know how it goes after following these steps. Just add a reply below if you have additional questions about managing your QuickBooks account. Have a great day!

C

carolynanderson

I still can't access Craig's Landscape Sample Company.

I have tried all of your suggestions, i.e. changing to an incognito mode, clearing my cache, and changing browsers. It still takes me to the wrong place.

I am attaching two scenarios, QBO-1 and QBO-2, where I try to access Craigs by clicking on the link directing to that page, and I get my students' work.

In the second scenario, QBO-3- and QBO-4, I try to access Craigs from my Intuiti Educator Portal Demo classes that I have set up. That takes me to my Test Drive page.

I also tried a different computer and had the same results.

I have attached the sign-in choices that I get on QBO-5 and the response to searching for Craigs on QBO-6.

Please help.

[Removed]
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F

FateCandylaneT

QuickBooks Team

I appreciate you for doing all the possible troubleshooting steps, carolynanderson.

Let me ensure you'll get the assistance you need in accessing QuickBooks Online sample company.

You'll no longer sign in to your account when accessing the sample test drive company. I'd recommend opening this outside your Intuit Educator Portal using a private browser. Doing this will directly route you to the sample company file in QuickBooks Online.

If the same issue persists, I suggest contacting our Customer Care Team to help you further. You can go to the Support section on Intuit Education website and choose QuickBooks Online. Also, you can check out our support hours to ensure you'll get the immediate assistance you need.

Moreover, I've added these links to guide you with other QBO tasks:

Keep us updated in the comments below if you require additional assistance accessing the QBO sample company. We'd be glad to hear more from you. Take care and have a good one!

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