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M
Mingahlot
June 11, 2025
Question

Cannot add a new Employee - Glitch Quickbook has been working on for over a month

  • June 11, 2025
  • 3 replies
  • 35 views

I am not able to add a new employee.  I have called multiple times and they have opened a ticket.  Its been a month with no resolution.  I keep on getting a message:  

Something went wrong, and we couldn’t add the employee. Try again.  

3 replies

Z
ZackE_Moderator
Moderator
June 11, 2025

Thanks for joining the Community, Mingahlot.

 

Since you're encountering a "Something went wrong" message when trying to add new employees, I'd initially recommend troubleshooting your browser.

 

It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if pages load properly.

 

Here's how to access incognito mode in some of the most commonly used web browsers:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Option + P

 

Perform your troubleshooting steps in this order:
 

  1. Try using a private or incognito browser.
  2. Restart your browser.
  3. Clear the browser's cache.
  4. Add Intuit as a trusted site.

 

Also be sure to confirm you meet each of our system requirements. When some requirements aren't met, the platform may not function as expected.

 

If you've performed each of the troubleshooting processes above, but continue encountering the message, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

 

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful Wednesday!

M
MingahlotAuthor
June 11, 2025

Thank you, Zach.
I’ve followed all the steps you recommended, and QuickBooks has opened a support ticket. Unfortunately, it’s been nearly a month with no resolution. I continue to receive generic emails stating that I’ll receive an update in two weeks, but no meaningful progress has been made. It’s increasingly frustrating, especially since I have a new employee and have had to resort to a temporary workaround just to ensure she gets paid.

O
oaiello
September 23, 2025

I'm an employer and having the same issue. This needs to be fixed ASAP and is causing serious issues! I am incredibly displeased with Quickbooks at this time.

M
Mirriam_MQuickBooks Team
QuickBooks Team
September 23, 2025

We understand how frustrating it is to be unable to add a new employee, especially when it's impacting your business.

 

We've asked our Next Level Help team to review your account, and they'll carefully look at your Community comments and support history for more context. You can expect to hear from one of our experts soon with the next steps.

 

If you have any other QuickBooks concerns, we're here to help.

M
MingahlotAuthor
November 12, 2025

Still waiting for you guys to figure it out 

S
SkiLBK
November 11, 2025

I'm having the same problem. My problem seems to be linked to a free trial of the complete accounting portion of Quickbooks that I tried over the summer, didn't like, so I let it expire. The expiration of the accounting portion has "locked" my data into a "view only" mode and will not allow me to add or edit any employees....even on the Payroll Core side of things. The sad part is that after I showed this to them using screenshare they still cannot figure out how to add or change employees. But at least as of today they know what is causing my issue.


Did you recently sign up for the accounting version and allow it to expire too?

S
SkiLBK
November 11, 2025

Try going into an existing employee and changing something, like their phone number, and you will probably see a more detailed error.

 

Mine says "Subscription period has ended or canceled or there was a billing problem : You can't add data to QuickBooks Online Simple Start because your trial or subscription period ended, you canceled your subscription, or there was a billing problem. To update your subscription, click the gear icon and view your account information."

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