Cant change primary admin

Let me help you resolve this issue, Andrew. 

Oftentimes, this happens if you're experiencing browser-related issues. We can perform some troubleshooting steps to fix this. You can log into your account using a private window. Use the shortcut keys provide below for easier access:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P
  

When using incognito mode, this deletes cookies and browser history leaving your browser clean and easy to access any websites and error-free. Once done, you can double-check if everything is already okay. If so, go to your main browser and clear the cache to fix the problem. Cached files and data can sometimes cause a webpage to reload. 

On the other hand, if it is still doing the same thing, you can switch to a different browser instead. However, if the same thing happens, I recommend reaching out to our support team so they can double-check and investigate further. They have the tools to pull up your account in a secure environment.

Moreover, once you're already the primary admin, learn how to customize each role and give individual permission for specific tasks. To learn more, read this article for more details: Add and Manage Users in QuickBooks Online.

Reach out to us if you have questions about changing user roles and access. The Community is always here to cover all your needs. Have a great day!

Try opening your QBO account on any private/incognito browser.