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M
merredith
June 18, 2025
Question

CC/BBC Email Addresses on Invoices - no longer saved

  • June 18, 2025
  • 1 reply
  • 3 views

Has anyone noticed that "saved" CC/BCC email addresses on invoices have disappeared? Now I have to copy/paste email addresses for each invoice. I've done the recommended "clearing caches" and the account settings too. Finally got a case opened - QB says they are investigating the issue but who know long it will take to get it resolved. The changes they are making are frustrating and creating more work!

1 reply

Z
ZackE_Moderator
Moderator
June 18, 2025

Thanks for getting in touch with the Community, merredith. I appreciate your detailed information.

 

Since you've already troubleshot and worked with our Customer Care team, you'll receive email notifications about any updates relating to your investigation case. Be sure to check your spam and junk folders in case the emails are routed there. There's also some additional steps you can take if you're still not receiving emails from Intuit.

 

If you need to get in touch with our Customer Care team to discuss your case, you can reach them while signed in. They'll be able to pull the case up in a secure environment and conduct further research with you.

 

Please feel welcome to send a reply if there's any additional questions. Have an awesome Wednesday!

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