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New Member
September 16, 2026
Question

Closing down my account

  • September 16, 2026
  • 1 reply
  • 2 views

I submitted a full account deletion request for my Intuit Academy account, but it is stuck. I received an 'Action Needed' email, but my account dashboard is blank. The deletion is blocked by a QuickBooks Online Free tier subscription that is completely greyed out under my Products & Billing page. I cannot cancel it myself. Please manually cancel or purge this free company tier so my master privacy deletion request can process.

1 reply

RazzieE
QuickBooks Team
September 16, 2026

I suggest contacting our Intuit expert team so they can assist you further, since your dashboard is blank and you are unable to cancel the account yourself. They can take the necessary steps to help process your data deletion request.

 

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