Customers payment keeps declining credit and debit cards. First time using payment through invoicing. Also tried manually inputting

Your efforts in processing your payment are appreciated, Barkley.

Credit card transactions are usually declined for the following reasons:

• Invalid account number
• Expired credit card
• Overlimit or past due account
• General decline (no additional details from the processor)
• Billing address mismatch (QuickBooks vs. card statement)
• The issuing bank blocked the transaction.

When manually entering credit card information:

• Ensure the card number and verification code are correct (most cards are 16 digits, AMEX has 15; verification codes are usually 3 digits on the back, or 4 digits on the front for AMEX).
• Avoid special characters or spaces in any fields.
• Use the customer’s accurate billing address (refer to the USPS website if needed).

If the card continues to decline, advise your customer to contact their bank or use a different payment method, such as ACH transfer, cash, or check.

Also, if you’re using QuickBooks Payments, I recommend reaching out to their support team for further assistance in resolving the issue promptly.

For more information on handling declined payments, review this article: Fix customers' declined credit card payments.

If you need any more help, don’t hesitate to reach out and keep us in the loop.