Does anyone know why the notes I add to transactions through the QB app no longer show up on the web-based program? They use to appear and export with the expenses.

Forum|Forum|8 months ago
November 1, 2025
1 reply
6 views

It has previously been really helpful to add short notes to specify what was purchased on transactions. I've typically done this on my phone app. Until the last couple of months, the notes from my phone would sync and appear when I exported my transactions to analyze my monthly spending. Now I have to do the work of adding notes all over again on my computer at the end of the month. What happened and how do I fix it?

QuickBooks Self-Employed

Candice14

Level 8

Hey, @sendthistomandy.

Thanks for reaching out to the Community with your question.

Before digging further, let's try to get to the root of the problem. Let's try the following troubleshooting steps with the app and website:

Make sure the app is up-to-date
Sign out and then back in the app
Use an incognito window or private browser when looking at the account through a browser.

If none of these actions work to help resolve the issue, please come back and we'll get you taken care of as soon as possible.

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