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L
lsrothstein
July 22, 2025
Question

Go to web error message

  • July 22, 2025
  • 1 reply
  • 20 views

For the last month when I try to log in on the QB Android app, I get the message "Go to the Web for the task you are attempting to do"

I called support but they said they couldn't help with the app.

 

What is up with the app?

1 reply

J
JamesDuanTQuickBooks Team
QuickBooks Team
July 22, 2025

The QuickBooks app utilizes cached data to enhance the speed and efficiency of the system and background processes on your device, Isrothstein.

 

However, over time, excessive cached data may impact the app’s performance, requiring troubleshooting to restore it to its default state. Clearing the cache works similarly to clearing browser data. The steps to refresh the QuickBooks app vary depending on your device:

 

For iOS users

 

  1. Go to Menu (☰) and tap Help & Feedback.
  2. Tap Refresh Data.
  3. Click Refresh to confirm.

 

For Android users
 

  1. Go to Menu (☰), then select More Options (⋮).
  2. Tap Settings, and click Refresh Data.
  3. Tap YES to confirm.

 

If the issue persists, additional troubleshooting may be necessary to clear app data directly from your device settings. Ensure that your internet connection is stable and restart the QuickBooks app after completing the steps below:

 

  1. Open your device Settings.
  2. Navigate to Apps and select the QuickBooks app.
  3. Tap Storage, then choose Clear Data.
  4. Power down your device and restart it.

 

You can uninstall and reinstall the mobile app for a complete reset if needed.

 

Feel free to update us on your progress with the troubleshooting steps, and let us know if you need further assistance. We're here to help!

L
lsrothsteinAuthor
July 24, 2025

I have tried clearing the App cache and reinstalling the App and the problem persists.

In addition there us no Menu and Mire Options per below instructions on an Android device.

  1. Go to Menu (☰), then select More Options (⋮).
  2. Tap Settings, and click Refresh Data.
  3. Tap YES to confirm.
A
AntoniettaEQuickBooks Team
QuickBooks Team
July 24, 2025

I appreciate the time and effort you've invested in updating your device and reinstalling the app, lsrothstein. 

 

Given that you've already performed basic troubleshooting steps and the issue persists, I recommend contacting our Live Support team during their available hours. They have specialized tools needed to securely access your account and investigate the root cause of why you get the message. Here's how

 

  1. Open your QuickBooks App.
  2. Go to the Menu, then select the Help icon on the upper right of your screen.
  3. Click Articles and Support.
  4. Tap the Contact Us option below. If the option is not visible, type Contact Us in the Search bar.

 

Alternatively, you can access your QuickBooks account on your device's web browser. Doing so, you can continue managing your business activities on the platform.

 

If you have additional questions, please leave a reply below. The Community is always here for you.

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