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pbmasuka
September 6, 2025
Question

Having problem adding tangerine bank account. Says password too long

  • September 6, 2025
  • 1 reply
  • 6 views
No text available

    1 reply

    E
    EvethCQuickBooks Team
    QuickBooks Team
    September 6, 2025

    I appreciate you specifying the error you encountered, @pbmasuka. QuickBooks Self-Employed (QBSE) may have password restrictions that prevent adding your Tangerine Bank account.

     

    QBSE connects to banks via secure feeds, which may not accept Tangerine Bank passwords that exceed 12-16 characters. Please ensure your password is 8-12 characters long and includes both letters and numbers. Avoid using spaces, emojis, or special characters such as #, &, %, or @.

     

    To update your password, log in to your Tangerine Bank account via their website or app and create one that meets these criteria. Then, try reconnecting your Tangerine account to QBSE.

     

    In the meantime, you can manually add transactions from your Tangerine bank account to QBSE using CSV files. Once the connection issue is resolved, you can match these entries with the program's data.

     

    Please feel free to respond with any questions or updates on your progress. We'll be happy to assist.

    P
    pbmasukaAuthor
    September 8, 2025

    Password issue not resolved

      N
      NerbynMaeIQuickBooks Team
      QuickBooks Team
      September 8, 2025

      I appreciate you coming back to this thread, @pbmasuka. Connecting your Tangerine bank can be challenging. Let's work together to get this sorted so your bank transactions run smoothly. 

       

      Before we proceed, I recommend contacting your bank first to check for any updates and notifications regarding the login credentials needed to reconnect your Tangerine bank account to QBSE.

       

      If everything is fine with your bank provider, please get in touch with our QuickBooks Live Support team. They have the necessary tools to check the issue and can help provide a tailored solution.
       

      Here's how to reach out to them:

       

      1. Click the Help menu in the upper-right-hand corner of QBO.
      2. Proceed to the Assistant tab.
      3. Type in "contact support" in the chat box and press Enter.
      4. Select Contact a human, then click Live Chat or Call me back.
      5. Type in a short description of your concern and click Continue.
      6. Choose between Callback or Chat.

       

      To ensure timely assistance, please review our support hours before reaching out.

       

      Please don't hesitate to reach back out if you have any other questions.

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