How can I change a user to Primary Admin?

​@LaLa626 

Welcome to the Community.

If you need to transfer your primary admin role, you can transfer it to someone else. In the event you're using QuickBooks Online Simple Start, you'll need to contact our Customer Care team to transfer your primary admin role.

Some other things you'll want to be aware of before proceeding:
 

1. You must be able to sign in as the current primary admin.
2. The new person must have the role of Admin before you can transfer the role to them.
3. The person you want to make the new primary admin must already be added to the account. If they're not yet, you can add them.

Here's how to transfer your primary admin role:
 

1. Sign in to QuickBooks as the current primary admin.
2. Use your Gear icon, then go to Manage users.
3. Find the person you want to make the primary admin.
4. In your Role column, confirm they're listed as Admin. If not, click Edit to change their role to admin.
5. Go to Actions, then Make primary admin.
6. Select Change primary admin to confirm the change.
7. Sign out of QuickBooks.

If the current primary admin is no longer with the company and you can't sign in to their account, you'll need to submit a request to our account protection team to become the primary admin. For detailed steps and a list of required documents, you can review our Request to be the primary admin or contact article.

Please feel welcome to send a reply if there's any additional questions.