How can I remedy: Your QBO payments account has been declined due to missing info. You can no longer get paid online or in-person. No account mentioned?

Hi there, Dave. QuickBooks usually sends a detailed email with information about a payment account decline. I suggest checking the email addresses associated with your QuickBooks accounts, as well as your spam or junk folders, for any messages from QuickBooks.

If you don't find anything, I recommend reaching out to our QuickBooks Payments support team. They can check which of your accounts was declined and provide you with the reasons why.

Here's how:

1. Log in to QuickBooks Online and select the Question mark button (?).
2. Click the Search tab, then tap Contact Us.
3. Enter your concerns regarding the declined payment account.
4. Select either Callback to let our support call you or Chat to speak with a representative through chat.

To learn more about our support hours, please visit the article for timely assistance.

Feel free to reply to this thread if you have more concerns related to QuickBooks. We're here to help.