To start with, open QuickBooks on an incognito window. This is the safest place to tell if an issue you're experiencing is cause by browser-related concerns. You can use these keyboard shortcuts to open one:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

If it works, you can go back to a regular browser and clear the cache. A piled cache can also be the reason for some unexpected happenings on the pages.

You can also use a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

I've also added these references as your guide in managing your account:

I'm just a post-away if there's anything that I can help with. Keep safe!

ashleydunnigan

I to am trying to renew an expired trial and was told I have to open a new company and transfer the data. I have already opened the new company, but cannot figure out how to transfer the data from my expired trial QB to my new QB online company. I can log in just fine, but need help migrating the data. Where can I get information on that? I was told by the help team over the phone I could not renew or resubscribe to an expired trial.

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