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A
amosarrington79
February 25, 2024
Solved

How do I cancel my account

  • February 25, 2024
  • 4 replies
  • 421 views
Close my account
    Best answer by AnneMariee

    Hello there, amosarrington79.

     

    I'm here to guide you on how to cancel your QuickBooks Online account.

     

    The steps for canceling QuickBooks Online depend on where you signed up for your subscription. If you signed up through a mobile app store, you’ll need to go to your app store to cancel. 

     

    Here's how to cancel an account purchased online, directly from Intuit:

     

    1. Open a web browser on your computer, not a mobile device.
    2. Sign in to QuickBooks Online as the primary or company admin.
    3. Go to Settings ⚙ and select Subscriptions and billing.
    4. In the QuickBooks section, select Cancel subscription or Cancel online. If you're cancelling a trial, select Cancel your trial.
    5. Follow the on-screen steps.

     

    For more details on canceling QuickBooks Online, you can check out this article: Cancel your QuickBooks Online subscription or trial.

     

    For info on what happens to your account after cancelation, please refer to this article: What happens to my QuickBooks Online data after I cancel?

     

    I'm still open to your replies if you have additional questions about canceling QuickBooks Online. Have a good one.

    4 replies

    A
    AnneMarieeAnswer
    February 25, 2024

    Hello there, amosarrington79.

     

    I'm here to guide you on how to cancel your QuickBooks Online account.

     

    The steps for canceling QuickBooks Online depend on where you signed up for your subscription. If you signed up through a mobile app store, you’ll need to go to your app store to cancel. 

     

    Here's how to cancel an account purchased online, directly from Intuit:

     

    1. Open a web browser on your computer, not a mobile device.
    2. Sign in to QuickBooks Online as the primary or company admin.
    3. Go to Settings ⚙ and select Subscriptions and billing.
    4. In the QuickBooks section, select Cancel subscription or Cancel online. If you're cancelling a trial, select Cancel your trial.
    5. Follow the on-screen steps.

     

    For more details on canceling QuickBooks Online, you can check out this article: Cancel your QuickBooks Online subscription or trial.

     

    For info on what happens to your account after cancelation, please refer to this article: What happens to my QuickBooks Online data after I cancel?

     

    I'm still open to your replies if you have additional questions about canceling QuickBooks Online. Have a good one.

    C
    Carmie Robertson
    April 25, 2024

    I talked to someone yesterday that signed me up for 3 accounts but I really want one account with 3 chart of accounts.  I’m just really confused and ready to just cancel the whole thing.  

      S
      SirielJeaBModerator
      Moderator
      April 25, 2024

      Hi Carmie, I'm here to assist you in managing your QuickBooks Online (QBO) accounts. 

       

      If you have two unnecessary accounts in QuickBooks, you cancel them easily. However, please note that having only one QBO account with just three chart of accounts in the system isn't possible. This is because there are built-in default chart of accounts that you can see when you open QuickBooks.

       

      To cancel an account:

       

      1. Open the QuickBooks account in question.
      2. Select the Gear icon at the top right.
      3. Choose Subscriptions and billing under PROFILE.
      4. Find the product, then click on Cancel.
      5. A window will appear. Follow the onscreen instructions.

       

      Please know that you can reactivate your account anytime.

       

      Here are some articles to understand more about the chart of accounts in QuickBooks: 

       

       

      Get back in the Community section if you have further questions or need assistance managing your subscription. I'm always ready to lend a hand. Take care.

      I
      Ibkicker
      September 27, 2025

      How do I cancel my account?

      Clark_B
      Clark_BQuickBooks Team
      QuickBooks Team
      September 27, 2025

      You can cancel your QuickBooks Online (QBO) subscription directly through your QBO account, @Ibkicker.

       

      Please note that once you cancel your subscription, you'll have read-only access to your data for one year. After this timeframe, your data will be permanently deleted. To prevent data loss, consider backing up your data before the one-year period ends.

       

      Here’s how to cancel through the QBO account:

       

      1. Log in to your QBO account as the Primary admin.
      2. Go to the Gear icon and click Subscriptions and billing.
      3. In the QuickBooks section, click the Cancel button. If you're cancelling a trial, select Cancel your trial.
      4. Follow the onscreen steps to finish.

       

       

      If you purchased or signed up for QBO through the mobile app, you can check this article for guidance on how to cancel your subscription: Cancel your subscription.

       

      We wish you success in all your future business endeavors.

      Z
      Zr2
      April 10, 2026

      Quickbooks sent desktop online program instead of Quickbooks Desktop for $384.90. I already have an Online program with my bank. Please cancel this order and credit my card.

      Thank you 

      Charlie [last name removed] [info removed]

      invoice [removed]

      R
      Raldwin_DQuickBooks Team
      QuickBooks Team
      April 10, 2026

      Hi there, Charlie. Since you are charged for a QuickBooks Online (QBO) account instead of QuickBooks Desktop (QBDT), you can cancel the QBO subscription on your end and request a refund afterwards.

       

      To cancel the subscription, you must log in to your new QBO account and go to the Gear icon > Subscriptions & billing > Cancel > Continue to cancel. After canceling your account, you can request a refund by following the comprehensive instructions provided in this article: Request a refund for your product.

       

      If you need further assistance with your concern, you can contact our Live Support team. They have the necessary tools to help you process the cancellation or refund.

       

      Let us know if you have additional questions by leaving a comment on this thread.

      Bryan_M
      Bryan_MQuickBooks Team
      QuickBooks Team
      June 17, 2026

      I completely understand and want to help you take care of this right away. You can easily cancel your account in the Subscription and billing section.

       

      Here's how:

       

      1. Click the Gear icon.
      2. Select Subscription and billing under the Profile column.
      3. Choose Cancel from the subscription tile.
      4. On the next page, select Continue to cancel, and then follow the on-screen steps.

       

      I'm also sharing this article to help you learn other ways to cancel your account: Change or cancel your QuickBooks Online or Intuit Enterprise Suite subscription.

       

      Once you cancel your account, you'll have read-only access to your data for one year. If you wish to access your data again, you can resubscribe within that timeframe or export it before canceling.

       

      Let me know if you have additional questions by leaving a comment below.

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