How do I change the legal business name and EIN? Every time I try, I get an error message "Something's not right. Refresh this page and try again".

Forum|Forum|6 months ago
February 2, 2026
1 reply
49 views

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QuickBooks Online

Anonymous

Welcome to the Community, Michelle.

You can follow these troubleshooting steps to fix the issue when updating your legal business name. Start by signing out of your QuickBooks Online account and signing back in. If the issue persists, I recommend accessing QuickBooks Online in incognito mode or a private browsing window. After that, proceed to update your legal business name again.

It’s also helpful to use a supported browser, such as Google Chrome, Microsoft Edge, or Safari. Unsupported or outdated browsers may cause certain features to not load properly.

To fully determine why you are encountering an error when updating your EIN, I recommend contacting our QuickBooks Online Live Support team. They have the tools and resources to examine this issue in greater detail and provide you with a tailored solution.

Here’s how you can reach out for support:

Go to the (?) Help icon in the top-right corner of your QBO dashboard.
Click Search, then enter a keyword related to your concern.
Select Contact Us.
Briefly describe your concern, then press Continue.

Please take note of our support hours to see available times and ensure you receive prompt support.

If you have any further questions or need assistance with QuickBooks, feel free to click the Reply button.

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