I want to ensure that we're on the same page. This way, I can provide the correct solution to your concerns.
Do you have more than one QuickBooks company? Do you save your credentials on your device? In the meantime, let's run some troubleshooting steps to fix the issue. To start with, let's log into your account on an incognito window. Here is a list of keyboard shortcuts to open one:
For Google Chrome: Ctrl + Shift + N
For Mozilla Firefox: Ctrl + Shift + P
For Microsoft Edge: Ctrl + Shift + P
For Safari: ⌘+ Shift + N
If it works, you can go back to a regular browser and clear its cache. Piled browser history can be the reason for some issues on the page. You may also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
I want to ensure that you're able to continue working on your QuickBooks. That said, let me know how these steps work on your end. I'll be around to help you.
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