I've tried clicking on the blue circle and it used to work; however, lately, the entire page is greyed and no button appears to sign out. What do I do now?

Rose-A

Level 10

Hey there, DragonLill888. Let's get you signed out.

Have you tried using a different browser? Performance issues in QuickBooks are resolved by doing basic troubleshooting steps. Let's start by pressing the F5 key on your keyboard to refresh the page.

If you're still unable to sign out, let's open your account on a private browser to start a new session. You can use these shortcut keys depending on the browser you're using:

Google Chrome: Press CTRL + Shift + N.
Safari: Press Command + Shift + N.
Mozilla Firefox: Press CTRL + Shift + P.

Once signed in, go back to your dashboard and sign out from there.

If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.

In case you need help with login issues, check out this article: Get help if you can't sign in to your QuickBooks Online account. This will provide you with steps on how to fix them.

Feel free to click the Reply button below if you have additional questions. I'm always here to help.

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