I am the "primary admin" on our quickbooks online account. The old office manager is listed as a "company admin" and is no longer here. How do I delete her?

Hi, Sgamble. Thanks for reaching out! 

First, could you confirm if you’re logged into QuickBooks Online (QBO) using your own Primary Admin email credentials? It’s important to ensure you’re not accidentally logged in under the old office manager’s account.

The reason your newly generated reports may list the previous manager as the creator is likely because they were generated using their Company Admin credentials. If you’re logged in with their email/user credentials instead of your own when you created those reports, QuickBooks will display their name in the Created By column. Switching to your proper admin login will resolve this moving forward.

To remove a user, follow these steps:

1. Go to Settings.
2. Select Manage users under the Your Company column.
3. Locate the old office manager’s name in the user list.
4. Click Edit under the Action column.
5. Select Delete user to permanently remove their access.

Once deleted, their name will no longer appear on newly created reports or other user-related activities.

If you have any additional questions or concerns, please let me know in the comments section. I’m here to help and will keep an eye out for your reply.

Hi @sgamble,

Just checking in to see if the solution we shared worked for you.

Please let us know if everything is now working smoothly or if you're still experiencing any challenges.

We’ll be glad to assist further if needed.