I cant upgrade my subscription

A possible reason why you can't upgrade is that your billing is linked to Google Play or Apple Store. If that’s your case, there’s no direct way to upgrade your subscription. You’ll need to cancel your subscription from the App Store and resubscribe to a new one with the upgraded subscription. Keep in mind that your data won’t be carried over, so make sure to export and import your data.

However, if you’re in Intuit Billing and received an error when upgrading, you can try refreshing your webpage and upgrading your subscription again. If the issue persists, access QuickBooks Online in a private window or using a different browser.

You can reply below with any error messages you’ve received, or let us know if you need further assistance. We’re here to help.