I currently have access as a company admin,I was previously able to back up the company data. I can no longer find the option to do so. Could you please help ?

Hello, accounts. I understand you’re having trouble locating the backup feature for your company data in QuickBooks Online. Let’s get that sorted out!

First, let's check if you're logged in to the correct company. Backing up company data is only available in QuickBooks Online Advanced. Since you’re a company admin, you should typically have access to back up the data. Here’s how you can verify your current plan and role:

1. Go to the Gear icon.
2. Select Subscriptions and Billing under the Profile column. From there, you can see what plan you're logged into.
   
3. Repeat Step 1 and select Manage Users under Your Company column to double-check your current role.
   

    

If everything looks good and you still don’t see the option to back up your data, let’s go through some browser troubleshooting steps together. This will help us address any web issues that prevent QuickBooks Online from displaying those options properly. 

To start, let's access your company file using a private or incognito window. It's a helpful tool for troubleshooting browser-related difficulties, as it won't preserve any history. The following are the keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once done, it is recommended to clear your browser's cache or cookies to avoid similar issues in the future. Alternatively, opting for one of the supported browsers can also be an option.

Lastly, don't forget that QuickBooks offers various financial reports that can provide insights into your business. Here are some resources that can help:

• Run reports in QuickBooks Online
• Customize reports in QuickBooks Online

Know that the Community always has your back whenever you need assistance with QuickBooks. I’ll keep this thread open for you so you can post questions anytime you need help.