You're not missing a setting, and you're in the right place to get help with managing user roles, @cid101.
To clarify things, the Roles tab that you're referring to is exclusive in QuickBooks Online Advanced's Manage users window. This tab has the specific users roles like Sales Manager, Payroll Manager, Inventory Manager and many more.
In addition, make sure that you log in to the account as a primary or admin user to see the Roles tab.
However, if you're subscribing to the QuickBooks Online Plus or Essentials versions, this tab won't be available in the Manage users window.
To learn more details about giving access and permissions, take a look at these articles:
As always, remember to comment if you need additional assistance or clarifications about setting up roles and users. I'll be checking your reply to help you more. Enjoy your day ahead.
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