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August 28, 2020
Question

I forgot my username how can i get into a quickbooks file

  • August 28, 2020
  • 1 reply
  • 15 views
No text available

1 reply

BigRedConsulting
Level 15
August 28, 2020

Have the Admin user (or anyone else, really) log in to the file and then tell you what it is from the user list.

April 11, 2023

forgot user name 

never had to enter it before I upgraded

I am the only user

LieraMarie_A
Level 8
April 11, 2023

Hi there, @Roxanne23.

 

The default user when a new QuickBooks Desktop file is created is the Admin. Try typing "Admin" in the username field. If you haven't entered password previously, leave it blank.

 

If this doesn't work, I recommend reaching out to our Customer Care Support team for further assistance in recovering your username.

 

Here's how:

 

  1. Select QuickBooks Desktop Help from the Help menu.
  2. Click Contact Us.
  3. Type in a short description of your concern, then Continue.
  4. Choose a way to connect with support.

 

For more details about our support availability, refer to this article: Contact Support

 

Additionally, this article instructs you on how to add, modify, and resolve user login and restriction issues: QuickBooks Desktop Users and Restrictions.

 

Get back to this thread if you have other concerns with accessing your company file. We'd be happy to help you some more.