I have been locked out of the mobile app saying it does not accept new sign-ups. How do I get past this screen? I am not a new user.

Forum|Forum|9 months ago
October 6, 2025
1 reply
3 views

Why is my mobile app not recognizing me as a long-time user.

QuickBooks Self-Employed

Rusimyhr

QuickBooks Team

When the application is not fully functional, one of the causes is the app's data, @stu14. To isolate this, resetting the app is an effective solution, similar to clearing your browser’s cache. Here’s how to do it:

For iOS

Go to Settings and tap General.
Click iPhone Storage, then select the QuickBooks Self-Employed app.
Tap Offload App. This will free up the storage without deleting your app's documents and data.

For Android

Go to the Menu ☰ icon and tap More Options ⋮.
Click on Settings, then Refresh Data.
Select YES to confirm.

Once done, restart your device and reopen your QBSE mobile app to double-check.

Once the reset is complete, restart your device and reopen the QBSE mobile app to check if the issue is resolved.

Alternatively, you can access your QuickBooks Self-Employed account using your phone’s browser. This bypasses app-related issues and ensures you can continue managing your account.

Let us know if you have follow-up questions or anything else. We are available 24/7.

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