?? I have had QB online for a while now, along w/app. Recently I went to the app that wants me to select a new plan that costs me more $. Has anyone else had this issue?

I understand how important it is for you to access your QuickBooks account through the app, and to select a new plan might be confusing. Let's do some troubleshooting steps to fix this, beckypeterson113.

Before we begin, could you let us know which application you’re using? Are you using QuickBooks Online Desktop app, or the QuickBooks Online Mobile app? Any additional information would be appreciated, as it can help us provide a more accurate resolution.

In the meantime, please ensure that you are using the correct credentials from your active QuickBooks account.

If the issue persists after confirming your correct credentials, I recommend clearing your application's data, as accumulated data can cause the app to fail to recognize user credentials properly.

If you are using iOS devices, please follow these steps:

1. Go to Settings, then click General.
2. Select iPhone Storage, then tap the QuickBooks Online app.
3. Click Offload App. This will free up the storage without deleting your app's documents and data.

For Android devices:

1. Go to the Home menu or tap the three dots in the lower right corner.
2. Select Settings, then choose Refresh Data.
3. Click YES to confirm.

However, if you're referring to the QuickBooks Online Desktop app, you can follow the steps below to clear the app's cache:

1. Click the Help menu.
2. Choose Reset App Data.

Alternatively, you can uninstall and reinstall the application to ensure you are using the latest version of QuickBooks Online.

Let us know if you have additional questions or if there are any updates.