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kmbelz23
April 10, 2021
Question

I have my valid license number on disc but the invalid "product" number. What do I do?

  • April 10, 2021
  • 2 replies
  • 25 views
After signing up for update a year ago, the program now asks to register. What's this all about?

2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
April 10, 2021

Which product do you have? QB Desktop or QB Online?

MJoy_D
MJoy_DQuickBooks Team
QuickBooks Team
April 10, 2021

I can help you resolve the error you've encountered to register your QuickBooks Desktop, @kmbelz23.

 

You'll have to register your QuickBooks Desktop to activate it. Technically, the license and product numbers are the keys to installing and activating QuickBooks. 

 

Make sure that the license number and product code match to avoid any errors. Here are some solutions that can help you fix it:

 

  • Checking your date and time settings.
  • Creating a new Windows admin.
  • Clean install QuickBooks Desktop.

 

Solution 1: Check your date and time settings

  1. Close your QuickBooks Desktop.
  2. Right-click the time display on the Windows taskbar, then select Adjust Date/Time.
  3. Check if your date and time settings are correct. If they are, move on to the next solution. If not, continue with steps 4 to 8.
  4. Select the Date & Time tab, then set the date for the current year.
  5. Click Apply and then OK.
  6. Open your QuickBooks Desktop, then go to Help.
  7. Select Activate QuickBooks, then Begin Activation.
  8. Enter the validation code, then select Next.

 

Solution 2: Create a new Windows admin

  1. Add a Windows user with admin rights.
  2. After creating the new user, sign out of Windows and sign back in as the new user.
  3. Install and activate your QuickBooks Desktop.

 

Solution 3: Clean install QuickBooks Desktop

 

If the solutions above didn't fix the problem, perform a clean install of QuickBooks. Rest assured, a clean install won't affect your accounting data since your company file and everything it holds aren't involved at all.

 

Check this article for more information in resolving the errors you've encountered when activating QuickBooks: Fix errors when activating QuickBooks, or adding license and product numbers. 

 

In case you'll need to change your license number or product code, here's a reference to guide you in performing it: Change a QuickBooks Desktop license number or product code.

 

Let me know if you need further assistance in activating your account. I'm always here ready to help. Take care and have a great rest of the day!

S
Sandino
April 11, 2025

Good afternoon I have qb pos v19 and a few minutes good I got and error messages stating invalid license status %s

R
RusimyhrQuickBooks Team
QuickBooks Team
April 11, 2025

Thank you for providing a screenshot, @Sandino. The error you are encountering may have a few potential causes. I'll outline the possible reasons for the error:

 

1. Compromised Files: The POS entitlement folder may contain files that have been compromised or corrupted, which could interfere with the proper functioning of QuickBooks Desktop POS.

2. Incorrect Product Code: If an incorrect product code was used during the installation of QuickBooks Desktop POS, it can lead to activation or functionality issues.

3. Permission Issues: You might not be logged into your Windows account with administrative privileges. This can limit access to necessary system files and settings that QuickBooks requires to operate correctly.

 

To resolve this error, please follow the steps outlined below:

 

1. Open the Program Data Folder: You can access this folder by navigating to your C: drive and then selecting the Program Data folder. Note that this folder is often hidden, so you may need to enable the option to view hidden files in your folder settings.

2. Find and Select the Intuit Folder: Within the Program Data directory, locate the Intuit folder. This folder contains important files related to your QuickBooks software.

3. Access the Entitlement Client Folder: Inside the Intuit folder, you will see another folder titled Entitlement Client. Click on this folder to access the files that control your product’s licenses and entitlements.

4.Open the v8 Folder: Within the Entitlement Client folder, look for the v8 folder. This folder contains crucial information pertaining to your QuickBooks installation.

5. Delete Contents: Inside the v8 folder, select all the contents and delete them. Be cautious not to delete the v8 folder itself; only remove the files inside it. This will clear any potentially corrupted files that may be causing your issue.

 

Please note that the steps mentioned above might not be effective, especially since POS v19 is no longer supported due to its discontinuation. If you find that these solutions aren't working for you, I encourage you to explore other POS systems as alternatives.

 

Furthermore, when it comes to managing your QuickBooks Desktop data effectively, it's crucial to have a solid strategy for backup and restoration. Here’s a more detailed look at the resources mentioned:

 

 

If you have any inquiries or need support, we encourage you to reach out to the Community for help. Whether your inquiry is simple or more complex regarding QuickBooks, we are here to assist you. So, please don’t hesitate to get in touch.

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