Thanks for reaching out to the Community, BGLASGOW.
For Simple Start, Essentials, and Plus subscriptions, there's a limit of 250 accounts that can be created. Subscribers using our Advanced plan can create an unlimited amount of accounts.
If you're interested in upgrading, you can do so anytime.
Here's how:
Use your Gear (⚙️) icon.
Go to Account and settings.
Access the Billing & Subscription tab.
In your QuickBooks Online section, click Upgrade your plan.
Pick a plan, then hit Choose plan.
Select Get started.
I've included a couple extensive resources about usage limits and our different types of plans that may come in handy moving forward:
HI I am having the same problem. I tried to merge 2 accounts and i get no error messages or nothing like that but the accounts do not merge. Not sure what I am doing wrong. Any insights would be deeply appreciated. I have QBO advance.
I'm here to help keep your accounts organized in QuickBooks Online, nathalie-empire2.
At times, the collected cache files on your browser may lead to unexpected behavior like the one that you've experienced upon utilizing the program.
To get this sorted out, you can press the F5 key on your keyboard to refresh the page. If you're still getting the same result, we can do some of the basic troubleshooting steps. You can use these shortcut keys depending on the browser you're using:
Google Chrome: Press CTRL + Shift + N.
Safari: Press Command + Shift + N.
Mozilla Firefox: Press CTRL + Shift + P.
Once signed in, go back to your chart of accounts and see if the accounts are merged from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.
To know more about what other information you can merge in QuickBooks Online, you can scan through this article: Merge duplicate accounts, customers, and vendors in QuickBooks Online. It provides details on how you can merge your customers as well as a link to consolidate multiple client lists for the accountant's reference.
I want to make sure everything is taken care of, so please get back to me if you need additional help with this. I'd be more than willing to keep in touch.