I haven't been able to update my credit card information since November 2025. Has anyone had that problem and found a solution?

Hi, Erika. If you're having trouble updating your credit card, it may be due to incorrect details or a system error. Since this has been ongoing, I recommend calling our support team, as they'll need to look into your specific account to resolve this.

Please follow the steps below:

1. Go to the Help icon, then select the Assistance tab.
2. In the box provided, briefly describe your issue or type Contact Support.
3. Choose either Chat or Callback for help.

If you have any further questions, please let us know. We're here to help you anytime.