I just made a purchase of 25$ With mobile then i try to login with laptop but it says can’t find the account

Thank you for joining the Community, darricksanburg17.

I'm here to walk you through some troubleshooting steps to access your QuickBooks Online account.

The website may not be responding properly due to it's outdate and corrupted cache stored in our browser. Let's perform some steps to check if there's an underlying browser issue.

We'll start by accessing the account through a private window. Use this shortcut keys to open one:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If you're able to login to your account without getting any message, let's go back to your regular browsing window and clear it's cache. This will remove outdate and corrupted files and refresh your browser's settings. You can also check out other supported browsers that works best with QuickBooks Online.

Also, make sure to check if you're using the correct login credentials where the subscription is attached to. Typically, your user ID is an email address. If you can't remember which email you used, try entering a phone number. 

If any of your information still doesn't work, you can follow these steps below to reach our Support Team for help.
 

1. Go to the sign in help page.
2. Click on Try something else.
3. Fill in the necessary information, then Continue.

I'm adding these articles to help you retrieve and access your account:

• Get help if you can't sign in to your QuickBooks Online account
• Recover your account when you can't sign in

Please don't hesitate to leave a comment and let me know how this goes. I'll be here if you still need assistance. Take care and have a great day!