I see that in my billing and payment history, at the bottom there is a note that says "Your history starts on 7/29/2025." I've had this subscription for almost ten years.

I appreciate you letting us know and your continued trust in us for almost a decade, Zabar1.

This unusual discrepancy, with your payment and billing history start date of July 29, 2025, doesn’t reflect the established nature of your QuickBooks Online account. Let’s first go through some troubleshooting steps to help rectify this note or any minor glitches.

To start, I suggest logging out and signing back into your account to help refresh the program. If the issue persists, access your account in a private browser, as this doesn’t store any internet data.

If the same thing happens, you can clear its cache and delete Intuit-specific cookies, as accumulated ones can sometimes affect its performance. Alternatively, you may switch to another compatible option to ensure the browser runs smoothly as intended.

However, if the billing history note still exists, it's best to contact our Live Experts Team. They have the necessary tools to verify your account and investigate this further.

On top of that, QuickBooks typically retains transaction history for the current and previous years, which is why your invoices start from the beginning of 2024. If you want to track or view older invoices, I recommend running Transaction Detail by Account or any Sales-related reports to help you access these transactions.

If there’s anything else you require assistance, let me know on this thread.