I sent an estimate via email through QB. The client didn't receive the email. The email address is correct and not blocking. Why didn't the email go to the client?

Hi there, Brandon.

I'm sorry to hear that your client didn't receive the estimate you sent via email through QuickBooks Online (QBO). Email delivery issues can be frustrating, but there are several steps you can take to troubleshoot and resolve this problem. First, you can consider resending the estimates to your customer's email.

1. Go to Sales, then All Sales.
2. Locate the estimate and click to open it.
3. Click on Save and Send again to resend the estimate.

If your customer still didn't receive the email, follow these tips below:

• Ask your client to check their spam or junk email folder to ensure the estimate email isn't being filtered out.
• Ensure their email provider isn't filtering emails from QuickBooks or marking them as spam.
• Sometimes, email service providers blacklist emails from certain domains. Ask your client if their email provider has such measures in place and to whitelist QuickBooks email domains.

 After sending your estimate, it's time to convert them into an invoice to get paid from your customer in QBO.

If the problem persists, it’s a good idea to get in touch with QuickBooks Online support for further investigation.

If you have any further questions or need additional assistance, please do not hesitate to reach out again. We're here to help ensure your QuickBooks Online experience is as seamless as possible.