Let me get you in touch with someone from the right support team, @tvande.
Since the Community is a public forum, and for the security of your business, I can't ask for personal information when it comes to your refund request. Thus, I recommend contacting our Customer Care team.
To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.