I want to add payroll to my subscription. It won’t allow me since I’m signed up through the mobile app through Apple. What steps do i need to take?

Forum|Forum|2 years ago
December 29, 2023
1 reply
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QuickBooks Online

Irene R

QuickBooks Team

Welcome to the Community, Trott.

I'm here to assure you that upgrading your subscription to QuickBooks Online with payroll using your mobile device is possible.

To upgrade to QBO Payroll, if you are currently being billed through your app store, you need to transfer your QBO billing to QBO. After successfully transferring your billing status, you can now proceed to upgrade your subscription to QBO Payroll.

You can find more information about moving your QBO subscription in this article: Transfer your billing to QuickBooks to sign up for QuickBooks Online Payroll.

Additionally, I will add this blog page to keep you updated on more QBO mobile apps: Mobile Accounting Application.

Feel free to let me know if you have more questions regarding your subscription with QBO by leaving a comment below. Have a happy holiday!

trottj06-gmail-cAuthor

I’ve tried and tried and the only thing i can do is cancel my subscription through the App Store. I have found no option to transfer billing. Every time i try to add payroll it tells me to manage my subscription through the original app and I’m back to the only option being to cancel.

JessT

Moderator

Thank you for the additional details, trottj06.

Since your option is different from what we have, I recommend contacting our QBO Support. This way, they can help you transfer your billing.

Please follow the steps in this article: Contact Payroll Support.

You can always go back to this thread if you have more questions in mind.

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