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M
muhasebe-turkish
October 5, 2023
Question

I want to pay my QuickBooks subscription but the amount is not getting withdrawn from the payment method that I provided. How can I make the payment?

  • October 5, 2023
  • 2 replies
  • 30 views
No text available

    2 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Level 14
    October 5, 2023

    Make sure you use a credit card issued in the US. Otherwise, choose Paypal to pay for the subscription.

    L
    LollyNino_CQuickBooks Team
    QuickBooks Team
    October 5, 2023

    I understand the willingness to pay your QuickBooks Online subscription, @muhasebe-turkish.

     

    As long as you utilize the accepted payment method, Intuit will still receive the payment for the QuickBooks subscription according to the information you provided in the Billing section.

     

    However, your card must have a US-based billing address to pay your subscriptions. Accepted cards include Visa, MasterCard, American Express, and Discover to pay your subscriptions.

     

    In your situation, we can initiate the process of updating your payment method or any necessary information that requires updating. To ensure the accuracy of your account and facilitate a seamless experience for your QuickBooks Online account.

     

    Here's how:

     

    1. Sign in to your QuickBooks Online (QBO) as a primary admin.
    2. Go to the Gear icon, then Account and Settings.
    3. Select Billing & Subscription.
    4. Next to your payment method, select Edit.
    5. Update your credit card info.
    6. Review the address for your credit card. It must be the same one that appears on your credit card statements.
    7. Hit Save.

     

    Once you update your billing info, it can take up to 24 hours to activate your account. If you still have issues, go back and edit your payment method again. Here are a few things to check:

     

    • Ensure that your billing address does not contain any special characters or symbols (such as @ or *), as these can lead to errors.
    • Make sure to fill in every field on the payment method screen, including the Postcode. If your address does not have a Postcode, enter 00000.
    • Follow "Step 1: Update your billing info" in a private web browser. In Google, this is called Incognito mode, and for Safari, it's a Private window. If you can update your billing info and don't see an error in the private web browser, you need to clear your web browser cache. Here are detailed steps for how to clear your browser cache.

     

    For steps to update the payment method, check out this link: Manage billing, payment, and subscription info in QuickBooks Online. It provides instructions and detailed steps to help you with the process.

     

    In addition, you can check out this article to find out what to do if you have issues updating your QuickBooks Online subscription. Although it's not specific to the US region, it's still applicable to your concern.

     

    Feel free to leave a comment below if you require any additional information regarding the payment method you can utilize to pay for the subscription. I will be available right here to assist you.

    C
    CinthyaFalla
    July 9, 2024

    How to pay my suspcripcion

    SIAB
    SIAB
    Level 2
    July 9, 2024

    @CinthyaFalla  

    QB Online or QB Desktop?

     

    ShyMae
    ShyMaeQuickBooks Team
    QuickBooks Team
    July 9, 2024

    Hello, Cinthy. You can pay for your QuickBooks Online subscription using a credit or debit card with a US-based billing address. Visa, MasterCard, American Express, and Discover are all accepted for subscription payments.


    To pay for your QuickBooks subscription, you'll need to set up your payment method. It will be saved for future billing. 

    Here's the process: 

    1. Hover over the Gear icon, then choose Subscriptions and Billing.
    2. Next to your payment method, click on Edit.
    3. Enter your credit card details.
    4. Verify that the address for your credit card matches the one on your statements.
    5. Hit Save.


    Please note that you can only use one card at a time. For more information, refer to the following article:     Manage billing, payment, and subscription info.

     

    Additionally, you can use direct debit to pay your subscription. With this option, we'll debit your bank account instead of your credit card when it's time to pay.

     

    For future reference, you can check these articles to help you get started and manage your transactions.

     

    Your QuickBooks subscription will be automatically charged to your credit card on file to ensure timely payment. This process ensures that your subscription remains active without any interruptions. In case you have any questions or need further assistance regarding this process, don't hesitate to reach out. We're always here for you, Cinthy! 

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