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info-bellscapes-
May 3, 2021
Solved

I want to turn off sign in verification process. Settings shows that it’s off but numerous times a day I have to get a silly code from my email to sign in. Frustrating.

  • May 3, 2021
  • 17 replies
  • 121 views
I just want to be able to enter my password and sign in without fetching codes from emails or phone numbers.
    Best answer by Emma_P

    Why does QuickBooks keep emailing a verification code every time I sign in even with two-step verification turned off, and how do I stop it?
     

    If two-step verification is still on and you want it off, you can turn it off in your Intuit Account under Sign in and security. But when it's already off and you're still getting a code at almost every sign-in, that's a separate, always-on feature called multi-factor authentication doing its job: it triggers whenever QuickBooks doesn't recognize your device, and it can't be turned off. The fix is to make your device trusted rather than to look for a setting to disable.

    If two-step verification is on and you want it off

    1. Go to accounts.intuit.com and sign in with your QuickBooks user ID and password.
    2. Select Sign in and security.
    3. In the two-step verification section, turn it off, then enter your password and select Continue.

    Note: if the phone number on your account has changed since you set this up, turning it off requires an extra step. You'll need to submit a Proof of Identity form with a photo ID before you can complete the switch.

    If it's already off but you still get a code every time (the fix for this thread)

    This is multi-factor authentication, not two-step verification, and it can't be switched off. It only triggers when QuickBooks doesn't recognize your device, network, or browser, so the goal is to help it recognize yours consistently:

    1. When you enter a code, choose the option to remember or trust this device, and select Remember my user ID.
    2. Let your browser keep Intuit cookies. In Chrome, go to Settings, then Privacy and security, then Cookies and other site data, turn off "Clear cookies and site data when you close all windows," and add qbo.intuit.com and accounts.intuit.com as sites allowed to use cookies.
    3. If you use an ad blocker or privacy extension, allow the *.intuit.com domain (or disable the blocker for that domain). This one step stops the repeated prompts for many people.
    4. Sign in from the same browser and device each time, and avoid private or incognito windows for daily use. A VPN or a security tool that clears cookies can also retrigger the check.

    This is also why QuickBooks may not keep you signed in: if cookies are cleared or blocked, it can't recognize the device, so it starts a fresh verification. One thing to keep in mind: even with two-step verification off, multi-factor authentication still verifies your identity when it can't recognize your device or browser, and that layer protects your account and can't be turned off. If you've trusted the device and allowed Intuit cookies and it still prompts every time, contact support so they can review your account's security settings.

    Official sources drawn from:

     

    17 replies

    MJoy_D
    MJoy_DQuickBooks Team
    QuickBooks Team
    May 4, 2021

    I can help you with turning off that verification process, @info-bellscapes-.

     

    That verification process is a  security enhancement on top of the usual password requirement. It works as an extra layer of security wherein a one-time confirmation code is given when you log in.

     

    To turn that off, you'll just have to log in to your Intuit Account. Follow the steps below:

     

    1. Go to this link:Intuit account and then use your QuickBooks Online (QBO) credentials. 
    2. Choose the Sign In & Security and in the Two-step verification section, select Turn off.
    3. Enter the code, then select Continue.

     

    For detailed steps in disabling two-step verification, check out this article: Turn on or turn off two-step verification.

     

    You might also find these articles helpful in achieving basic tasks in QBO:  Video tutorials for QuickBooks Online.

     

    You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.

    I
    info-bellscapes-Author
    May 4, 2021

    Hi Mary Joy,

     

    The two step verification process was already turned off. But Quickbooks still continues to send codes to my email for me to sign in. It’s just very frustrating because I will have customers stop in to pay and they have to stand there and wait for me to sign back in, fetch a code, etc. Any help would be appreciated. Quickbooks never leaves me signed in (even after adjusting the sign in time in the settings). Any help would be appreciated. 

      JessT
      JessTModerator
      Moderator
      May 4, 2021

      Hi info-bellscapes-,

       

      I would also be wondering and feel frustrated if I'm still getting a code even after disabling the multifactor authentication. I would recommend checking this with our Support team since they have access to accounts. That way, they can help you immediately, and you'll no longer get codes when you sign in.

      1. Click on Help (?).
      2. Select the Search tab. 
      3. Click Contact Us at the bottom, and choose a way to connect with us:
        Start a chat with a support expert.
        Get a callback from the next available expert.

      I can see that MaryJoy has already provided you some articles for your reference. If there's anything you need, just comment below.

      B
      bsandmore
      November 11, 2021

      I am all for security, but the email or phone call every single time.  

       

      Why are they not using MFA.  Most of my software is using it now.  So much easier, and then once I am in - I am in and if I get logged out for inactivity, it is just a password.  We can be smart without being annoying.  Just sayin...

        C
        circeo35
        February 7, 2022

        Same problem.  Now it is asking my Accountant to verify the account, but sending me the code.  This is stupid.

         

        P
        PhilK93
        May 6, 2022

        Same problem here.  Trying chat to see if they can resolve.

        Emma_P
        Emma_PCommunity ManagerAnswer
        Community Manager
        August 6, 2026

        Why does QuickBooks keep emailing a verification code every time I sign in even with two-step verification turned off, and how do I stop it?
         

        If two-step verification is still on and you want it off, you can turn it off in your Intuit Account under Sign in and security. But when it's already off and you're still getting a code at almost every sign-in, that's a separate, always-on feature called multi-factor authentication doing its job: it triggers whenever QuickBooks doesn't recognize your device, and it can't be turned off. The fix is to make your device trusted rather than to look for a setting to disable.

        If two-step verification is on and you want it off

        1. Go to accounts.intuit.com and sign in with your QuickBooks user ID and password.
        2. Select Sign in and security.
        3. In the two-step verification section, turn it off, then enter your password and select Continue.

        Note: if the phone number on your account has changed since you set this up, turning it off requires an extra step. You'll need to submit a Proof of Identity form with a photo ID before you can complete the switch.

        If it's already off but you still get a code every time (the fix for this thread)

        This is multi-factor authentication, not two-step verification, and it can't be switched off. It only triggers when QuickBooks doesn't recognize your device, network, or browser, so the goal is to help it recognize yours consistently:

        1. When you enter a code, choose the option to remember or trust this device, and select Remember my user ID.
        2. Let your browser keep Intuit cookies. In Chrome, go to Settings, then Privacy and security, then Cookies and other site data, turn off "Clear cookies and site data when you close all windows," and add qbo.intuit.com and accounts.intuit.com as sites allowed to use cookies.
        3. If you use an ad blocker or privacy extension, allow the *.intuit.com domain (or disable the blocker for that domain). This one step stops the repeated prompts for many people.
        4. Sign in from the same browser and device each time, and avoid private or incognito windows for daily use. A VPN or a security tool that clears cookies can also retrigger the check.

        This is also why QuickBooks may not keep you signed in: if cookies are cleared or blocked, it can't recognize the device, so it starts a fresh verification. One thing to keep in mind: even with two-step verification off, multi-factor authentication still verifies your identity when it can't recognize your device or browser, and that layer protects your account and can't be turned off. If you've trusted the device and allowed Intuit cookies and it still prompts every time, contact support so they can review your account's security settings.

        Official sources drawn from:

         

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