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April 17, 2021
Question

IPhone QBO app not up to date with website

  • April 17, 2021
  • 1 reply
  • 1 view
Paid invoices are showing unpaid. Some open invoices not showing up at all. Phone app is not in sync with my computer based QBO

1 reply

LieraMarie_A
Level 8
April 17, 2021

I'm here to make sure you're transactions are syncing seamlessly, @valleytank.

 

Issues like this can be the result of corrupt cache files in your mobile app. Not to worry, you can clear them in a few easy steps. Doing this helps restore the application to its default settings. 

 

  1. Go to the Hamburger menu ().
  2. Select Settings.
  3. Click Refresh Data.

 

If it's still not pulling up the latest data, uninstall, and re-install your mobile apps to start a clean slate.

Here's an article that can help you get around with QuickBooks Online using iPad: QuickBooks Online iPad: Frequently Asked Questions. It also includes answers to your How Do I questions about using the apps. 

 

Visit me here again in the Community and keep me posted on your progress in getting this resolved. I'm determined to help you succeed.