Is there a trick to the QR scanner feature when trying to verify identity? I have a brand new Samsung S22 phone but it will not take an acceptable image of my DL for QB.

We understand the urgency of taking over as Primary Admin, as it's critical for your business operations, Sarah. I've got some tricks to help you get an acceptable scan and direct you to our support team if the issue persists.

If you haven't performed any troubleshooting, let's try a few before reaching out to our representatives. When capturing a photo of your driver's license on a Samsung S22, ensure good lighting to avoid shadows. Keep the phone steady and fit it in the frame. Clean the camera lens and adjust the focus. If scanning fails repeatedly, restart the phone or the QR scanner app.

On the other hand, I recommend contacting our live support team if you're still unable to get the image accepted. Given that the current admin is unavailable, they may share an alternative verification method or assist you with the process and the next steps. Here's how to do that:

1. Go to the Help icon and choose Search.
2. Enter help in the search bar, then select the Contact Us button.
3. Connect with us through Callback or Chat.

Feel free to scan this article to learn more about this matter: Request to be the primary admin or contact.

For follow-up questions with your documents, add a response below. We'll be here to address them.