Issue with downgrading account

Has anyone else experienced this?

Today, September 21, I tried to downgrade my QuickBooks plan from $275/month to the $85/month plan before my next billing date on September 24.

The system will not allow me to complete the downgrade because of what QuickBooks support told me is a known technical bug. I spent approximately 60 minutes on hold today trying to get help, and the only resolution I was given was to be placed in an email update queue and wait for notification when the issue is fixed.

That does not solve the immediate problem. My account is still scheduled to be charged $275 on September 24, even though I am actively trying to downgrade before the renewal date.

I am asking QuickBooks to honor my downgrade request effective today and ensure I am not charged the higher plan amount because of a technical issue on their end.

Has anyone found a way to get this escalated or resolved before the next billing date?