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November 11, 2025
Question

My account looks like it’s active, but there is no information on there anymore

  • November 11, 2025
  • 2 replies
  • 10 views
No text available

2 replies

EduardA
QuickBooks Team
November 11, 2025

Welcome to the Community, @mattiemast57.

 

What I want you to check first is whether you’re signed in to the correct company. If you have multiple companies, you may have opened one that has no data.

 

To confirm your subscription is active, go to Subscriptions and billing.
 

If you need further help, please leave a comment in this thread.

Bryan_M
QuickBooks Team
November 12, 2025

Hi, @mattiemast57.

 

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

 

Please let us know if everything is now working as expected or if you're still experiencing any problems. We'll be glad to assist further if needed.