Need help

Why don't you stay with Desktop?

This is not the impression we wish to leave you with, @Ducky25.

In order for me to assist here in the Community, without directly seeing the issue, I'll need as many details as possible. 

I see that you stated, "They escalate and tell us somebody will get back with a resolution within three weeks.". I wanted to confirm if you received an investigation number? If so, would you mind sharing that number here? This way, I can check the status of the investigation for you and let you know the next steps to take.  

When you mention "We can’t balance a checkbook, we can’t get financial reports, our employees withholding taxes are messed up. ", is this because all of your data didn't transition to QuickBooks Online, or are you receiving an error message? 

As mentioned before, any details that you can share about your issue will be a greatly appreciated. I want to ensure we get you back to business as quickly as possible.  

While I await your response, please feel free to browse these guides that cover more information about Desktop to Online migrations:

• Fix errors when you move from Desktop to Online
• Learn how features and data transfer from Desktop to Online

Please don't hesitate to let me know if you have any additional questions or concerns. Chat with you soon! 

Unfortunately, the only response you will get from QB employees on this forum is to contact them, which you have already done numerous times.  My suggestion is to contact a private company that provides QB services.  Obviously, they will charge for their time, but you will get professional and, most importantly, timely help.  Many can help remotely.