Negative payroll liability balance

Thanks for reaching out to the Community about your concern with the payroll liability balance, @Hobbs21.

If a balance is displaying a negative amount in the Payroll Liability, possible that you may have a credit/refund that hasn't been entered. To resolve this, I recommend contacting our Customer Care Team. They're able to pull up your account in a secure environment, conduct screen-sharing sessions, and help you enter the credit/refund.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

For more information about managing the balance sheets in QBO, see this visual guide: Understanding the Balance Sheet: Asset, Liability,; and Equity. 

For future reference, you may want to run and customize payroll reports in QuickBooks Online. It will help you manage payroll taxes and keep track of employee expenses. 

If you have any other QuickBooks concerns, please don't hesitate to post again here. I'd be happy to lend a hand. Have a good day ahead.