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Open Invoice Under a Customer Account Yet Customer Balance Shows Zero Balance

Forum|Forum|3 years ago
July 28, 2022
1 reply
41 views

One of our team pointed out that a customer of ours has an outstanding invoice balance and yet in the customer list in the customer center the "balance" column has a zero. Is this a sign of a corrupt data file, incorrect transaction activity or something else? (See Screenshot)

QuickBooks Enterprise Suite

Best answer by BigRedConsulting

Your screenshot show the transaction total Amounts, not the open balance.

To see the open balance, right click on the table and choose Customize Columns. Then add the Open Balance column:

BigRedConsultingAnswer

Level 15

Your screenshot show the transaction total Amounts, not the open balance.

To see the open balance, right click on the table and choose Customize Columns. Then add the Open Balance column:

Thank you.