Parent account dropdown not working

The parent account drop-down list will not display if the intended parent account does not share the exact same Account Type and Detail Type as the sub-account being created. Also, QuickBooks Online hides the parent option if the parent account is an active Credit Card account connected to online banking.

To resolve this, first ensure that both accounts are set to the matching Account Type and Detail Type. Then, click directly into the Parent Account field and manually type the exact name of the parent account instead of relying on the drop-down menu. This will bypass the restriction and successfully link the sub-account to the parent.

For more details on managing these accounts, feel free to read this article: Create subaccounts in your chart of accounts.

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If you have any other questions about your parent or sub-accounts, please let me know by leaving a comment below.

This is a specific error with creating a new sub account.  It will not pull up any parent accounts.  Even when you choose to create a subaccount from a parent account.  The drop down will not display.  If you go into any existing subaccounts, same broken drop down.