Although we aren't able to review the case number that you've provided, we're here to lend you a helping hand in getting this master administrator changed. First, let's walk through the steps.
1. Sign in to QuickBooks Online as the current master admin.
2. Invite or choose the new master admin.
Please note: If the person who is currently the master admin user, is no longer available, you'll need to contact our technical support team. Technical support has the tools available to help remove the current user and to set up a new one.
Please don't hesitate to let me know if you have further questions or concerns. I'll be here to help you every step of the way. You can always count on us here in the Community. Take care!
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